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Privacy Policy

Last Updated: 1 May 2023 

Fresh Gourmet Pte Ltd ("we", "us", "our" or “Fresh Gourmet”) is committed to protecting the privacy and security of the personal information entrusted to us by our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information obtained through our website and other business operations.


Please take the time to review this policy to understand how your personal information is handled. By using our website or engaging in business with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. 


1. Collection of Personal Information

We may collect personal information from you when you visit our website, contact us, engage in business activities with us or from a third party duly authorized by you to disclose personal data to us. The types of personal information we collect may include but are not limited to: 

  • Name, contact details (email address, phone number, address) 

  • Company name and job title 

  • Information about the company / business you represent including business names, addresses, and relevant contact details 

  • Payment information  

  • Order and transaction details 

  • Communication preferences 

  • Correspondence, feedback, and other information individuals provide when contacting us or engaging in communication with us

2. Use of Personal Information

We may use the personal information we collect for the following purposes: 

  • Verifying your identity  

  • Process and fulfill your orders and provide you with our products and services 

  • Respond to your inquiries, requests, and provide customer support 

  • Communicate with you regarding updates, offers and other relevant information about our product and services 

  • Improve our website, products, services and business operations 

  • Comply with legal obligations and enforce our rights and policies 

  • Fulfill our contractual obligations to customers and partners 

  • Any other purposes for which you have provided the information 

We may collect, use, and disclose personal data for purposes not mentioned above. However, we will inform you of such additional purposes and obtain your consent, unless the Personal Data Protection Act 2012 of Singapore ("PDPA") or any other applicable law allows us to process your personal data without your consent. 

Fresh Gourmet does not engage in the sale, rental, loan, trade, or lease of any personal data provided through our Websites. We only utilize cookies that are necessary for supporting specific features of the Websites to enhance your experience and serve you better. 

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances: 

  • Service providers and business partners who assist us in operating our business and providing our products and services (e.g., logistics partners, payment processors). These providers will only have access to personal information necessary to perform their services

  • Legal and regulatory authorities to comply with applicable laws, regulations, or legal processes 

  • In the event of a merger, acquisition, or any other business transaction, where personal information may be transferred as part of the transaction 

4. Consent

  • By providing your personal data, you give your consent for us to process the information as outlined above. If you provide personal data of another individual, you confirm that you have obtained their consent to share their personal data with us for the purposes listed above

  • You have the right to withdraw your consent and request us to cease collecting, using, and/or disclosing your personal data for any or all of the purposes mentioned above. To make such a request, please email us using the contact details provided below. We will endeavor to process your request within a reasonable timeframe 

  • Please be aware that withdrawing your consent may have certain consequences, such as the potential inability to provide our goods and/or services to you or respond to your inquiries 

  • It is important to note that withdrawing consent does not affect our right to continue collecting, using, and disclosing your personal data where permitted or required under the PDPA or any other applicable laws

5. Data Security and Management

We take appropriate measures to protect the security and confidentiality of your personal information. We employ physical, technical, and administrative safeguards to prevent unauthorized access, collection, use, and disclosure of your personal data.  

  • Please be aware that Fresh Gourmet cannot be held liable for the actions of third parties beyond our control, such as internet service providers (ISPs), web-hosting companies, search engines, portals, telecommunication companies, and others

  • We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations


6. Individual Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided below. 


7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies, but please note that some features of our website may not function properly as a result. 


8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party sites before providing any personal information. 


9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our practices. 


10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at 

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